Dispatches - S1E0

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The Mobile Phone Rip-Off

Series 1, episode 0

Another chance to see tonight's Dispatches. Business is booming for the mobile phone industry: the 66 million mobile phones in use in Britain outnumber the population by 10 million and netted profits were of more than £13 billion last year. But as profits soar, so have consumer complaints, reaching record levels and making it one of the most complained-about industries.